The application landscape is getting significantly more complex and interconnected. It is challenging to keep track of expenses on applications and their usage.
Different licensing models, different contracts, different suppliers all add to the complexity. Outdated applications, that might not be used anymore or become redundant, but are still being paid for. Or even applications that are out of support or form a security risk. The question arises how to meet these challenges and manage them, how to decide whether to invest in or replace an application?
To achieve some clarity, we can boil these issues down to three main topics:
- Reduction of complexity
- Lowering IT Operations costs
- Technology Risk tracking
- Driving business strategies
We can address these topics through ServiceNow Application Management (APM).
Reduction of complexity
The reduction of the complexity is achieved through having visibility into the application landscape.
By relying on up-to-date data on hardware and software technologies, the visibility simplifies the IT infrastructure.
Lowering IT Operations cost
The application rationalization process will guide you to invest in strategic initiatives and lowering the IT operations costs. By identifying redundant or outdated applications so that the overall IT costs can be reduced.
Technology Risk tracking (TPM)
Track and manage technology risk through Technology Portfolio Management, monitor status through versions and lifecycles of technologies that run critical business applications. Increasing visibility and allowing a proactive approach to managing risks.
Driving business strategies
Manage, build, and invest in business capability for proper alignment of the correct technology investments and services based on value streams of the business. Evaluating applications and services that support the business capabilities are the basis of proper technology decisions. The decisions made based on APM, can then be turned into a demand to kick off the ServiceNow PPM cycle.