Gartner research and advisory firm defines work management as “a set of software products and services that apply workflow structure to the movement of information as well as to the interaction of business processes and human worker processes that generate the information. Work management streamlines and transforms crucial business processes and, thus, can improve results and performance.” Breaking down this definition can be difficult because the term work management applies to many different business functions. In essence, work management defines the ways organizations manage and improve upon their internal processes to maximize success.
Adopting a work management framework means examining the entire range of business operations, identifying the strengths and weaknesses of current processes, and improving them. This includes individual workflows, administrative, support, and IT systems and the planning, production, and distribution of goods or services. Overall, work management touches upon all the behind-the-scenes processes that impact an organization’s bottom line.
In work management, professionals are concerned with the how questions: How can we increase the success of our products/projects? How can we improve our processes to better support our business goals? Often, employing work management strategies answers these questions by helping companies streamline processes, eliminate redundancy, and reduce waste. To do so, organizations must develop more efficient workflows (which defines work order, i.e., the sequencing of tasks): This is work management.